Monday, October 10, 2011

A Helpful Hint

Last week, when I got to the midwives' office, the two check-in kiosks were down.  To accommodate this, there was one (1) extra registrar. 

Since humans read aloud slower than they read a screen, the line was 30 people long.  It took 15 minutes; most people had planned to check in at the kiosks, so I, for example, was there 2 minutes before my appointment.  The building houses 22 different clinics, seeing hundreds of people per hour.  Every single one of them was running 15 minutes late.... at 9 AM.

Hint to the clinic: Your operational planning needs work.

No comments:

Post a Comment

Comments are moderated, so it may take a day or two to show up. Anonymous comments will be deleted.